We’ve made it easy to get the support you need. Whether you’re specifying a new directory, updating tenant listings, or looking for technical details, you’ll find answers to common questions below. And if you need more help, our team is just a click away.
Specify
Who are your directory systems designed for?
Our systems are designed for architects specifying premium finishes, building managers seeking efficient tenant updates, and developers looking to enhance a building’s professional presentation.
How do I specify a directory for my building?
Specifying a directory is simple. Start by selecting the preferred model, screen size, and mounting style (surface or recessed). From there, you can choose from a range of finish options and software features to suit your building’s design and operational needs.
Our team can provide spec sheets, CAD files, and tender-ready documentation to assist with your project. Contact us for a guided specification process or download resources directly from our website.
What screen sizes are available?
We offer a wide range of screen sizes from 24” to 85”, suitable for everything from compact lobbies to large-scale entry spaces.
Do you offer custom finishes and materials?
Absolutely. Choose from a curated selection of premium finishes including anodised aluminium, powder-coated and industrial paint colours—or request a custom solution to match your project
On Site
Do you supply and support directories Australia-wide?
Yes. We supply our digital directory systems to projects across all States and Territories. Whether you're in a CBD high-rise or a regional development, we offer nationwide shipping, installation, and support to ensure a seamless experience from specification to handover.
Do you provide installation?
Yes. We offer national installation across Australia or can provide documentation for your preferred contractor.
What kind of maintenance is required?
Very little. Our systems are designed for reliability. In the rare case of hardware issues, front access panels and pull-out wall brackets allow quick servicing without wall removal.
What if there’s an issue with my directory?
Just get in touch with us via phone or email. Include the building address, a brief description of the issue, and a photo of the screen if you can — it helps speed things up. Most issues can be resolved remotely, but if not, we’ll arrange for one of our local support partners to attend the site.
Software
Is the software included?
Yes. All systems include access to our GO Directory Management Platform. No hidden licensing fees. It’s cloud-based, secure, and easy to use.
How are tenant updates managed?
We handle all tenant updates on your behalf through our cloud-based software. Just send us the changes, and we’ll push updates live—no onsite access, training or IT required.
Can I customise the on-screen design?
Yes. The GO system offers flexible design options, including interchangeable backgrounds, colour schemes, and a range of designer templates. For a fully tailored experience, our professional services team can create a custom layout incorporating your building’s branding, client logos, and promotional content.
How do I organise tenant updates?
Simply send us an email with a list of the tenant’s name and level to be added or removed [don’t forget to include the building’s street address in the subject line] and we do the rest mostly within 24 hours.
Connectivity
Is internet connectivity required?
Yes, for live updates and remote content management. However, in the event of a connection loss, the system will continue to display the most recent content offline.
What type of internet connection is recommended?
We recommend a stable LAN (wired) connection for optimal reliability. A strong WiFi connection is also supported. For locations with strict firewalls or limited network access, our GO 4G option is the recommended solution and offers the most secure and independent connectivity.
Upgrades
Can I upgrade my existing directory to GO?
Yes. In most cases, we can upgrade your current system by installing a compact PC loaded with our integrated GO directory software—allowing you to retain your existing screen and housing. Compatibility depends on the age and model of your display, so get in touch and we’ll assess the best upgrade path for your setup.
We're here to Help
Whether you’re a specifier, architect or building manager, our team is here to support you. From initial setup to ongoing updates, we’ll make sure your directory works seamlessly—so you can focus on the rest.