Support Services

Specification

Complete Documentation for Architects and Builders

Every GO Directory begins with precision planning. For architects and specifiers, we supply tender-ready documentation, CAD drawings, and technical data to make specifying simple and accurate. For builders, we provide exact requirements for site preparation: GPO power and ethernet locations, recess ventilation clearances and bracket mounting heights for optimal visibility. This ensures each directory is integrated into new or refurbished foyers as a deliberate and seamless design element.

Design

Tailored to Your Project

After specification our GO team brings the vision to life. When your project goes live, we create a directory layout that matches your building’s requirements, accounting for tenant numbers, screen size and preferred orientation. We incorporate your background imagery and branding, then add your tenant data, formatted and ready for approval. The result is a directory perfectly aligned with your brand image providing visitors with an intuitive and welcoming entry to your building.  

Installation

Nationwide Expertise

Sprocket’s installation network spans Australia with technicians experienced in working with architects and builders. Because site fit-out is already prepared, installation is swift and precise. Our technicians hold the required certifications, white cards and compliance credentials making scheduling simple. From our wall mounted Streamline units to our Freestanding Architect Series, each directory is fitted with attention to detail and typically completed within a single day.

Tenant Updates

Updates made simple

Building managers submit tenant updates through our simple online form, with changes actioned within 24 hours. Every directory is remotely monitored to stay accurate, healthy and ready to service visitors. After-hours maintenance ensures updates happen without interruption, so your screen is always live when first impressions matter most. For more complex updates – such as design changes, backgrounds or logos – simply contact our team by phone or email. We’ll outline the file requirements and provide a quote if needed.

Onsite Servicing

Hands-on help

While most support is handled remotely, our nationwide network of technicians can attend site when required. From troubleshooting connectivity and network issues to component swaps or hardware add-ons, our team ensures your directory keeps performing at its best.